Wednesday, 24 April 2013

Do NOT click on the attachment - FW: Sainsbury's Entertainment Order 9897636 Received

This is NOT from Sainsburys and it came with a lovely little executable attachment called "Sainsburys Entertainment Order Details.pdf.exe" Which will be a virus or a Trojan so DON'T click on the Attachment!!

Thank you for your order from Sainsbury's Entertainment.  This has been received and is currently being processed.

You will receive a confirmation email when each item has been despatched. Most items are sent via Royal Mail and usually take 3-5 working days to arrive following despatch.

If you have pre-ordered an item before its release date, it will be despatched to arrive with you on the day of release.

If you have ordered a console, it will be sent by courier to arrive on the
working day following your order.

Please be advised that whilst we cannot guarantee a delivery date, we are doing our best to get your items to you within the timeframes provided.

Summary of the order details is attached to this email

We will not charge your credit or debit card until we despatch your order. In the event that a number of items are purchased in an order, and there are
different despatch dates, your credit or debit card will be charged on those different dates.

Check the progress of your order at any time by logging into and clicking on the Outstanding Orders section within My Account.

We'll keep in touch to let you know how your order is progressing.

Thank you for ordering with us.

Kind regards,

The Sainsbury's Entertainment Team

Any other questions?

You can find help and answers to frequently asked questions here:

This is an automated email sent from an unmonitored mailbox. Please do not reply to this message as you will not receive a response.

To contact the support team please call the Sainsbury's Entertainment Customer Helpline on 0800 328 1700.

Alternatively, you can go to the website to send the team a message via the 'Contact Us' link at the bottom of each page.

The Sainsbury's Entertainment Site is a site operated by Sainsbury's Supermarkets Ltd registered in England and Wales under company number 3261722 and with our registered office at 33 Holborn, London EC1N 2HT.


When your order is dispatched the payment for your products will be charged  to the debit or credit card you used during checkout on the Barclays Smartpay Portal.

Your card issuer may reserve funds in your account against the order. If your order is cancelled, your card issuer will not instantly release those fu= nds as it is standard Banking practice to wait for the original authorisation to expire. Please contact your card issuer for details on their policy.

Right to cancel:

If you have purchased a physical product you may cancel the order at any time within 28 days, beginning on the day after you received the product. This includes your right to cancel your order under the Distance Selling Regulations. You will receive a full refund of the price paid for the products, in accordance with our refunds policy set out below.

PLEASE NOTE that we cannot accept cancelled orders for CDs, DVDs, tapes, console computer games or other recorded media, software or videos if their seal has been broken.

To cancel an order, you must inform us in writing. You can either do this through the 'Order History' section of 'My Account', on the site, or by using the 'Contact Us' link and including the details of the order you wish to cancel.

You must then return the product to us immediately, in the same condition in which you received it, and at your own cost and risk.
You have a legal obligation to take reasonable care of the product while it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

PLEASE NOTE that products bought from our site cannot be returned to a Sainsbury's store.

On faulty products, after the 28 day cancellation period, we reserve the right to offer a spare part or repair where appropriate.

Refunds Policy:

When you return a physical product to us:

(a) because you have cancelled the order within the cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, provided the product is undamaged, we will refund the price of the product in full.  However, you will be responsible for the cost of returning the item to us.

(b) for any other reason (for instance, because you claim that the product is defective, or you claim the product was not described properly on our site), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including the cost incurred by you in returning the item to us.

PLEASE NOTE that any Product returned to us will be at your own risk and we recommend that you obtain a proof of posting certificate, available
free from the Post Office when the Product is posted.

You should also read our Returns Policy which can be found at:

-----Original Message-----
From: []
Sent: 24 April 2013 11:54
To: *********************
Subject: Sainsbury's Entertainment Order 9897636 Received

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